Returns & Refunds

At Garland Camera it’s our goal to ensure your 100% satisfaction. If you are not satisfied with your purchase, you can return or exchange it to Garland Camera within 14 days of delivery for a full refund. Drones are excluded from 14-day return policy.

 

Returns and exchanges are allowed within 14 days of delivery and are subject to the following conditions:

  • Drones are excluded from 14-day return policy.
  • NEW items must be in perfect, brand new condition and returned in manufacturer's original undamaged box. All manufacturer's original packing materials, accessories and original unused warranty cards (and rebate forms if applicable) must also be included and in perfect condition.
  • USED items must be in the same condition as originally shipped. Items that have incurred impact, water or sand damage will not be accepted.
  • Due to the perishable nature of film and other photo sensitized products, we cannot accept returns on these items.
  • AS-IS items are not returnable.
  • If the customer is returning an item because they changed their mind, the customer will be responsible for the shipment of the item back to Garland Camera. 
  • If an item is being exchanged due to an internal error, we will send the item back via the same shipping method the customer originally chose.
  • If the customer changes their mind about their purchase, the item will be exchanged using  Ground shipping. The customer may pay the difference for upgraded shipping. 
  • Returned items that do not meet the above conditions will be subject to a minimum 20% restocking fee.
  • Returned items received after 14 days and up to 30 days will be subject to a minimum 20% restocking fee.
  • Exchanged items will be shipped via  Ground shipping.
  • Exchanged items will be shipped to the same shipping address where the original order was shipped. 
  • Customers may pay for upgraded shipping once the exchange is ready. 
  • Items received after 30 days will be quoted for purchase.
  • Customers with a high return rate of working merchandise may be subject to incremental restocking fees or other further action.
  • Returned items must be shipped prepaid to Garland Camera Returns.
  • We recommend that you use your own trackable and insured shipping method. Returns and exchanges must be returned prepaid; we cannot accept C.O.D. deliveries.  Garland Camera is not responsible for lost returns. Please note: shipping and handling charges and return mail charges are not refundable.
  • it’s our goal to ensure your 100% satisfaction. If you are not satisfied with your purchase, you can return or exchange it to Garland Camera within 14 days of delivery for a full refund. Drones are excluded from 14-day return policy.
  •  
  • Returns and exchanges are allowed within 14 days of delivery and are subject to the following conditions:
  • Drones are excluded from 14-day return policy.
  • NEW items must be in perfect, brand new condition and returned in manufacturer's original undamaged box. All manufacturer's original packing materials, accessories and original unused warranty cards (and rebate forms if applicable) must also be included and in perfect condition.
  • USED items must be in the same condition as originally shipped. Items that have incurred impact, water or sand damage will not be accepted.
  • Due to the perishable nature of film and other photo sensitized products, we cannot accept returns on these items.
  • AS-IS items are not returnable.
  • Defective or misshipped (incorrect item sold, item description inaccurate or title incorrect) returns will receive a prepaid ground shipping label to return the item.
  • If the customer is returning an item because they changed their mind, the customer will be responsible for the shipment of the item back to Garland Camera. 
  • If a customer is exchanging an item we will ship the exchange back via  Ground at no charge to the customer.
  • If an item is being exchanged due to an internal error, we will send the item back via the same shipping method the customer originally chose.
  • If the customer changes their mind about their purchase, the item will be exchanged using  Ground shipping. The customer may pay the difference for upgraded shipping. 
  • Returned items that do not meet the above conditions will be subject to a minimum 20% restocking fee.
  • Returned items received after 14 days and up to 30 days will be subject to a minimum 15% restocking fee.
  • Exchanged items will be shipped via  Ground shipping.
  • Exchanged items will be shipped to the same shipping address where the original order was shipped. 
  • Customers may pay for upgraded shipping once the exchange is ready. 
  • Items received after 30 days will be quoted for purchase.
  • Customers with a high return rate of working merchandise may be subject to incremental restocking fees or other further action.
  • Returned items must be shipped prepaid to Garland Camera Returns.

We recommend that you use your own trackable and insured shipping method. Returns and exchanges must be returned pre- paid; we cannot accept C.O.D. deliveries. Garland Camera is not responsible for lost returns. Please note: shipping and handling charges and return mail charges are not refundable.